Returns & Exchanges
At Baukjen, we want you to love your sustainable wardrobe, so we offer a simple 30-day return window for all unworn items in their original packaging. We provide easy, carbon-neutral return options to ensure your shopping experience remains as conscious as our clothing.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the unwanted items in their original biodegradable packaging, ensuring all garment tags are still securely attached.
Choose a Drop-off Point
Generate a QR code or print a prepaid shipping label from the portal, then drop your parcel at any authorized local collection point.
Receive Your Refund
Once our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing