Frequently Asked Questions
Everything you need to know about shopping with Baukjen.
What is Baukjen's commitment to sustainability?
As a certified B Corp, we prioritize ethical production and environmentally friendly fabrics. We focus on 'slow fashion' by creating high-quality, durable pieces designed to last for years rather than seasons.
How long does shipping take and what are the costs?
Standard UK delivery typically takes 3-5 working days. We also offer express shipping options and international delivery to over 50 countries, with costs calculated at checkout based on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. UK returns are easy to process through our online portal, while international customers are responsible for return shipping costs.
How do I find my perfect size?
Each product page features a detailed size guide and 'Fit Notes' to help you choose. Our collections are designed to be true to size, but if you are between sizes, we generally recommend sizing down for a more tailored look.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For added flexibility, we also support PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna.
Can I track my order once it has been placed?
Yes, once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking link so you can monitor your delivery's progress in real-time.